What information do we collect?
All the information that we collect is voluntarily and is provided to us during an account registration, purchase order, or the browsing of our web site.
When you create an account on our website, you must provide personal information such as name, email address, and password.
To place an order for any product or service using our e-commerce site you can either use your own account or through a guest checkout. In the checkout you must provide your shipping and billing information such as first name, last name, shipping address, billing address, phone number, email address, and payment information of your credit or debit card. The payment card details are not collected by our company. That information goes directly to the third party processors.
Information Browsing our Website
Why do we collect your personal information?
The personal information we collect serve for a variety of business purposes:
- To provide access to our services
- To process service and product orders
- To provide warranties
- To contact you in case we need additional information when providing our services
- To provide customer service and support
- To send you information of the current status of our service.
- To send you marketing messages and benefits associated with our service.
How we protect your information?
Prime The Support takes your privacy very seriously. In that order, we have placed several safety measures to protect your information. When submitting sensitive information, such as credit card numbers, we use PayPal service which is based on SSL encryption software to protect your information. We will not collect your payment card info. That information goes straight to the third party payment processors who must follow the rules set by the PCI- DSS as managed by the PCI Security Council. To know more about the security used on PayPal please follow this link: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security
The information collected by us is protected both physically and electronically. In our office the access to information is restricted to essential employees who need that information for a specific service purpose. They must have access information and they must log off as soon as they leave their station. We have cameras recording 24/7 inside and outside our premises to detect any suspicious behavior. In terms of electronic security our information collected is stored on a CRM which uses the standard 256-bit SSL encryption. For more information please visit https://www.vtiger.com/policy-legal-center/security-statement/
Our infrastructure is maintained constantly and we run up-to-date software and firewalls to protect our servers for any risk or vulnerability.
If you have any questions or concerns regarding our security practices, please send us an email at firstname.lastname@example.org