Prime Tech Support is committed to respect your privacy and to comply with the legal requirements stated in the US privacy law and data protection policy. This Privacy Policy describes what information we collect, why we collect it, how we protect that information.
Please read our Privacy Policy carefully to understand how we handle your information. By using our site and services you consent with our policies and practices expressed in this document. If you do not agree, please refrain from using our site.

What information do we collect?

All the information that we collect is voluntarily and is provided to us during an account registration, purchase order, or the browsing of our web site.

Account Registration

When you create an account on our website, you must provide personal information such as name, email address, and password.

Purchase Order

To place an order for any product or service using our e-commerce site you can either use your own account or through a guest checkout. In the checkout you must provide your shipping and billing information such as first name, last name, shipping address, billing address, phone number, email address, and payment information of your credit or debit card. The payment card details are not collected by our company. That information goes directly to the third party processors.

Information Browsing our Website

Our site use cookies and other similar technologies. A cookie is a small text file that is generated by a site during the browsing process and is stored on your computer. This helps us authenticating you so we can provide better services. For example, you can keep your items in your shopping cart and come back later as you left them. It provides us information of your interest, so we can custom your experience during the browsing.

We also use third party companies who provide web related services to analyze the performance of our website.  Our site uses Google Analytics which is a web analytics services by Google that tracks and monitors the traffic on our website.   They have access to your personal information only to perform the measuring and are obligated not to disclose or use for any other purpose.  Google may collect this data on its own advertising network to personalize the marketing messages on the ads. If you don’t want Google Analytics to collect your information, you can install the Google Analytics opt-out browser add-on. For more information about Google Privacy Policy please follow this link:

Why do we collect your personal information?

The personal information we collect serve for a variety of business purposes:

  • To provide access to our services
  • To process service and product orders
  • To provide warranties
  • To contact you in case we need additional information when providing our services
  • To provide customer service and support
  • To send you information of the current status of our service.
  • To send you relevant and updated information in our privacy policy and terms and conditions.
  • To send you marketing messages and benefits associated with our service.

How we protect your information?

Prime The Support takes your privacy very seriously. In that order, we have placed several safety measures to protect your information. When submitting sensitive information, such as credit card numbers, we use PayPal service which is based on SSL encryption software to protect your information. We will not collect your payment card info. That information goes straight to the third party payment processors who must follow the rules set by the PCI- DSS as managed by the PCI Security Council. To know more about the security used on PayPal please follow this link:

The information collected by us is protected both physically and electronically. In our office the access to information is restricted to essential employees who need that information for a specific service purpose. They must have access information and they must log off as soon as they leave their station. We have cameras recording 24/7 inside and outside our premises to detect any suspicious behavior. In terms of electronic security our information collected is stored on a CRM which uses the standard 256-bit SSL encryption. For more information please visit

Our infrastructure is maintained constantly and we run up-to-date software and firewalls to protect our servers for any risk or vulnerability.

If you have any questions or concerns regarding our security practices, please send us an email at

Changes to our Privacy Policy

All changes in our Privacy Policy are updated in this page.

This Privacy Policy was last modified on 07/18/2018

Free Mac Diagnostic Request

Free Mac Diagnostic Request

To get your FREE diagnostic, please, fill out the form. We’ll send you a PROMOTION CODE and, after confirming your information, create a ticket for you. If you don’t see our e-mail, review your SPAM/PROMOTION folder or call to 786-600-6999. Thank u!

Your Ticket will be created in the next 24 hours.

GPU Diagnostic Request

GPU Diagnostic Request

To get your FREE GPU diagnostic code, please, fill out the form and we will send you the instructions. If you don’t see our e-mail, check your SPAM/JUNK/PROMOTIONS folder or call to 786-600-6999. Thank u! 

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