TERMS & CONDITIONS

Please read our Terms & Conditions carefully to understand how we work. By using our site and buying our services you consent with our practices expressed in this document. If you do not agree, please refrain from using our site.

Onsite and remote services:

  • All IT Support service will start with a trouble ticket assigned.
  • All trouble tickets will be open after a payment has been made, according to the rate of the service requested, a minimum of 2 hours for onsite service, or 1 hour for remote service.
  • Any remaining balance will be charged to the customer’s credit card on file once the work is completed.
  • For all projects, the parts needed must be paid in advance; also, we will require a 50% of the labor expressed in the invoice. Check, cash or credit card can be used as a method of payment before the work starts. The balance will be charged to the credit card on file once the work is completed.
  • We may require at any time, a credit card, deposit or another form of advance payment prior to providing or continuing to provide service
  • We reserve the right to refuse service when our system reports overdue invoices

Invoices and Payments:

  • All the invoices will have a due date. The invoices that are paid after the due date will have an interest charge of 1.50% per month (an 18-annual percentage rate) until it is paid in full. Any payments made on past due statements are applied first to the oldest outstanding invoice. We are entitled to attorney’s fees and expenses if collection activities are necessary.
  • Any equipment under repair needs to be paid before it is picked up or delivered.

Data:

  • Customer is responsible for the data backup before repair.
  • Prime Tech Support is NOT responsible for data loss for any reason.
  • Prime Tech Support is NOT responsible for the condition of the data transferred/recovered before or after diagnostic and repair.
  • Prime Tech Support is NOT responsible for virus infections of the unit or any security threat to the unit, including threats due to weak passwords, after the date of repair.

Other fees:

  • All IT Support services to be provided over 20 miles from our office will have a charge of $1/mile per trip.
  • All pick up or delivery service in Miami will have a charge of $50 per trip, or $85 per round trip.
  • All IT Support services to be provided in some areas of Miami, including but not limited to: Midtown, Wynwood, Downtown, Brickell, Miami Beach, Coral Gables, Coconut Grove, may have a parking fee.
  • All IT Support services to be provided out of business hours will have an increment of 50% on its regular rate. For 2018 our schedule continues the same: Monday through Friday from 9am to 6pm. Our store will remain open on Saturdays from 9 am to 3pm, to receive equipment for repair only.