WHO IS BEHIND THE SCENES?
Prime Tech Support is a passionate young team created to answer the technology needs on the market. We are a combination of talent, academic preparation, love for our work and a geek attitude to solve the challenges that technology determines today.
With a significant experience through large companies, we are proud of the team we have created and the one that keeps bringing complete solutions to our individual and business companies.
We have a lab in Midtown Miami / Wynwood / Miami Design District area that allows us to meet a lot of Artists, Designers, Architects, Producers, DJs, and lots of people from which we learn a lot in a daily basis because everyone gives us a different challenge.
Prime Tech support provides business, home services, remote assistance and if you want we would be happy to serve you right at our location which is in between Midtown Miami, Wynwood and Miami Design District.
Besides our technical support services, we can provide you with website solutions or optimization, search engine optimization and marketing management. At Prime Tech Support we are eager to help you with any issue with your Server, Firewalls, Networks, VoIP PBX, Computers, Laptops, MacBooks, iMacs, iPhone, iPads, tablets, electronic devices or whatever you need in the technical field.
Let our team knows what you need, and we can Make IT happen.
MEET THE TEAM
Prime Tech support Team is a diverse group of people from different cultures that work together to bring our community the best of us to improve the technology experience and to fix everything in between.
We are a team of Computer System Engineers, Electronic Engineers, Business Administrators, Telecommunication Engineers whose are Apple Certified, Cisco Certified, Unifi Certified, Microsoft Certified, Watchguard Certified, and if new products are there that we need to get certified for we will go for it. We love learning and getting ready for the next thing.
WHY CHOOSE US?
CLEAR REPAIR PROCESS
We follow 3 basic steps: Diagnostic, Quote and Repair.
Once you approve the repair our team will proceed and let you know when your device is ready for pick up.
We are a combination of talent, academic preparation, love for our work and geek attitude to solve the challenges that technology determines today.
We are proud to be using Customer Relation Management System to maintain our customers informed of everything that is being done on their equipment via E-mail, phone or SMS.
We guarantee our work. We offer 90 days warranty on all our hardware repairs and 30 days in our software repairs. Let our team help you!
We use 6R's in our Computer Repair Store:
Repair, Reuse, Reduce, Recycle, Refuse, Rethink
- REPAIR: Our commitment to our community is to repair all possible electronic devices, so we can give them a longer life and use them for as long we need them.
- REUSE: We reuse components from other devices, and this allows our team to expand the life of products. We also reuse plastics, paperboard, and wrapping paper that we receive when customers or vendors send us products or equipment.
- REDUCE: By repairing, our team is helping to reduce electronic waste.
- RECYCLE: The devices that we are not able to repair are either used to fix other devices or delivered to the City of Miami so they can recycle them.
- REFUSE: In our office, we refuse the use of plastics, incandescent and CFL bulbs, and other products that generate more waste.
- RETHINK: We always ask ourselves what we can do differently in the future to save an electronic device. Our goal is to provide repairs to our community to help reduce electronic waste.
I am so glad I trusted Prime Tech Support for the repair of my lovely laptop computer. I used and abused my laptop computer not only to store information, invoices and spreadsheets of my back then business, but to store tons of music that I listened in my long truck trips. My computer started to get hot and overheating. I thought that the cooling fan was broken, but little did I know that the cause of the overheating was all the dirt, lints and dust collected inside the laptop. Other dishonest shop wanted to replace the fan unnecessarily , but Prime Tech Support cleaned the inside, removed and add new thermal paste to the CPU and since then, my laptop has never ever overheated again !!!! Now I know that even if any device is working ok, you MUST clean the inside periodically. Thank you Prime Techs!!! You are the best !!
I'm a music producer and I have a lot of sessions to do and my Macbook just stopped working on me. I did some research and provided a great ball park pricing on all the possible issues but not guaranteeing anything until diagnosing. They quickly did the inspected and service in about 2-3 days easy. Way better than alot of other 3rd party people I have been to and I have been to pleanty. These some real people.
They were so informative and sweet! I love how they sent pictures of the computer before, during, and after the hardware fix. They are very quick with communication and overall are great people to do business with! Thank you so much! Hopefully I don't have anymore technology problems but, if I do I am definitely returning here!