MacBook Pro Repairs

★★★★★

This business is the real deal. My MacBook Pro is almost ten years old and started giving me problems. Pink stripes were showing up on the monitor. Two other tech stores I visited told me I would have to replace the logic board (which is really expensive). One of the stores was an apple certified place, but I did not trust them. After speaking on the phone with a rep from Prime Tech, I decided to bring my old, banged up computer to them. And I was amazed at the level of customer service and care I received. This is the only place that sends you a diagnostic with video and photos of the inside of your computer! Genius! Most tech places ask you to just trust them and take their word that they're telling the truth about whatever is going on inside your machine. But Prime Tech shows you a video of your machine on the inside and outside Before, During, and After the start working on your computer. After taking my computer to them, they were able to fix the problem without replacing my Logic Board. Now I'm writing this very review using my computer!!! It's so hard to find an honest business these days. This place is the real deal. Read on Google

Cathiana Sylne

Miami, FL

★★★★★

The Prime tech support team was awesome, i took my MacBook Pro after i spilled juicy all over it and they took care of everything in less than a week. They kept me updated through the all process, send me pictures and everything, they really made the process super smooth and their customer service amazing :) Read on Yelp

Steven R.

Miami, FL

★★★★★

Been here twice. The first time was my fault, as I tore my macbook pro keypad ribbon cable while replacing my own battery. For some reason this part took 3 weeks (i think, its been a while) to arrive, which seemed strange since I could find them on Amazon readily. Whatever though, it's my fault it broke and I had to deal with the consequences. I did get impatient in this waiting period and called them everyday, but they were corteous and thorough in explaining the progress. They repaired one other issue that trip and the computer came back in perfect working order.

The second trip was great. I dropped off a totally dead computer. they diagnosed the issue and repaired it. before approving the work, i asked if they could fix one other issue i was having with the USB ports, which they did at no extra labor cost, i assume because they already had the computer open, so what difference does it make? I just had to pay for the part, which it why it took about 10 days start to finish instead of 5 or 6. for a dead computer, thats pretty good if you ask me. the computer is working flawleslly once again.

I see a lot of complaints in these reviews about the diagnosis fee, which is pretty absurd. are people actually asking for free work? they have to pay someone to open up your broken unit and figure out whats wrong, and at the end, the fee is applied to the total. this is the go-to repair shop in a 30minute radius for sure. Read on Google

Alex Meyer

Miami, FL

★★★★★

Prime tech support did an excellent job replacing my LCD screen on my macbook pro. The price was competitive or marginally less than taking it to Apple but they gave me a temporary screen to use until my part was going to be in and installed and I had it back 2 hours later after diagnosing and chaning out the screen. When I brought my computer back in to finish the final repair they only had it for 3 hours and it is like brand new. I highly recommend using Prime Tech when warranties etc.. run out. Can't speak highly enough of them. Read on Google

Michael Goldstein

Miami, FL

★★★★★

I've been to a few repair places for my Macs over the years, and this was by far the best and most organized experience.  In dropping off and picking up, I found parking immediately out front.  I like that the front desk is a separate entity from the technicians in the back- It gives them time to work undisturbed.  My laptop only had a minor software issue, yet it was a recent purchase from eBay.  When I returned for pickup, the technician came to the front and spoke directly to me, everything was fixed at a fair price and I left with confidence in my eBay purchase. Real on Yelp

James K.

Wynwood Miami, FL