OUR PROCESS

Our process is straightforward when it comes to repairing your personal devices. We provide you with updates at every step of the process. We will deliver pictures, videos, and anything in between. Our process is very transparent and we are honest with the services we provide. That's why we've created a simple 3-step process designed to make things as easy as possible for you.


We know how important it is to have a working personal device. That’s why we have a simple and straightforward process to help you get your device repaired as quickly as possible. If you have any questions about our process or would like a quote, please don’t hesitate to contact us. We would be more than happy to help you get your device working again.

  • Apple Logic Board. Our Prime Tech Support Technicians will check the device and diagnose the apple computer in our Lab in Miami-Dade County

    DIAGNOSTIC

    The first step is to properly diagnose the unit. This is important because it helps us understand what the problem is and how we can fix it. We will take a look at the device and run some tests to see what is wrong. A diagnostic fee is charged based on the type of device.

  • Quote for device's repair including parts and labor. Our Costumer Service Personal provides it to the client at office in Miami-Dade County.

    QUOTE

    Once we know what is wrong with the device, we will give you a quote for the repair. This quote will include parts and labor. We want to be up front with our pricing so there are no surprises. The diagnostic fee applies to the final bill.

  • Prime Tech Support Technician working with a microscope and it is diagnosing a  MacBook pro logic board

    REPAIR

    The last step is to actually repair the device. We will do this in a timely and efficient manner so you can get back to using your device as soon as possible.

  • OUR MISSION

    We empower individuals and businesses by getting rid of technology costraints so they can focus on what matters to them.

  • OUR VISION

    Our Vision is to be a leading technology service provider in South Florida where customers find the best technical solutions and endeavor to offer them an environmental-friendly approach at affordable prices.

CORE VALUES

Our core values are the foundation that enables us to deliver our friendly, honest and caring IT Support services consistently across all of our clients.

  • HONESTY

    We believe that honesty and transparency are the bedrock of our business. As a small business, it is core to us to act in a trustworthy manner, which earns the respect of colleagues, customers and the public.

  • ACCOUNTABILITY

    Trust is a two-way street. To build trust within our organization and externally, we must be willing to accept responsibility for our actions and inactions.

  • TEAMWORK

    Our company values teamwork. We work together to achieve our goals and create the best possible solutions. There's no way to achieve what we do without great people.

HOW CAN WE HELP YOU TODAY?

Our team is here to help you resolve your needs, we will go far and beyond to make sure you are fully satisfied with our services.

WE USE 6R'S IN OUR COMPANY

REPAIR, REUSE, REDUCE, RECYCLE, REFUSE, RETHINK

We are a company that has been environmentally conscious from the start. We fix your devices to keep them running as long and efficiently for you, so they don't contribute unnecessary waste in this world!