GPU Repair Terms

GPU repairs involve advanced diagnostics and board-level work that carry inherent risks, including the possibility of partial recovery or non-repairable outcomes. By authorizing Prime Tech Support to service your GPU, you acknowledge that repairs may involve non-reversible procedures, the use of donor parts, and the potential loss of original performance characteristics. While we use industry-standard practices and tools, successful repair depends on the condition of the card and prior damage. The terms outlined below govern all GPU repair services, including diagnostic procedures, warranty limitations, turnaround expectations, and parts-related policies.

Important Service Notices

No Guarantee of Repair

Due to the complex and delicate nature of GPU repairs, success is never guaranteed. Some GPUs may be beyond recovery due to pre-existing damage, component failure, or limitations in available parts. By authorizing service, you acknowledge that the outcome may include a non-repairable result, and labor or diagnostics may still be billable even if full functionality is not restored.

Repair May Be Paused or Terminated

In certain cases, the repair process may be paused or discontinued if deeper board-level issues are found, if required donor parts become unavailable, or if continuing the repair presents additional risks to the device. You will be notified promptly if the repair status changes, and options such as data extraction, parts return, or salvage will be discussed.

Repair Timeline Expectations

GPU repairs typically require 3 to 7 business days, depending on the issue and parts availability. However, complex cases or liquid-damaged cards may take longer. Turnaround time estimates are not guaranteed, especially if new issues are discovered during testing or installation.

Customer Conduct & Communication

We understand that your GPU may be critical to your work or gaming setup. While we make every effort to keep you informed, we kindly ask that customers refrain from excessive status requests, attempts to rush the repair process, or pressure to bypass our diagnostic procedures. These behaviors can negatively impact service efficiency and may result in repair delays or cancellation.

Extended Repair Attempts & Labor Charges

At Prime Tech Support, we believe in transparent and fair pricing. In most cases, if a repair attempt is unsuccessful, no additional labor is charged beyond the standard diagnostic fee. However, some devices—especially those requiring board-level repair, GPU rework, or extensive troubleshooting—may involve several hours of technician time and specialized tools.

In such complex cases, we reserve the right to apply additional labor charges only if approved in advance by the customer. If we determine that your repair falls into this category, we will contact you to explain the situation and present a revised estimate before proceeding further.

This policy allows us to dedicate the time and resources needed for difficult cases while keeping our standard pricing simple and customer-friendly.

COST

Diagnostic Fee:
The diagnostic fee is $80.00 and is non-refundable, but it will be applied toward the total repair cost if you proceed with the service.

 

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REPAIR TIMEFRAMES

Diagnostics:
GPU diagnostics are performed every Wednesday and Thursday. Once your device is received, we will notify you of the next available diagnostic date.

Repair Time:
After diagnostics are completed, we will provide you with an estimated repair timeframe.
Standard GPU repairs typically take 5 to 10 business days, depending on complexity and parts availability.

 

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RUSH SERVICE – OPTIONAL

Need a faster turnaround? Our Rush Service is available for an additional $200.00 non-refundable fee.

Rush Service includes:

• Immediate diagnostic priority when the device is received—no waiting for the weekly schedule

• Expedited part sourcing and approval process

• Priority labor and testing once parts arrive

If parts are available or not required, Rush Service repairs are typically completed within 2 to 3 business days.
Rush Service is non-refundable and does not apply toward the final repair cost.
Total turnaround time depends on part availability, shipping speed, and repair complexity.

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ADDITIONAL COMPONENTS & MATERIALS

• We will provide any required components costing less than $10.00 at no additional charge.

• If your repair requires any components over $10.00, we will:

  • Inform you of the cost before proceeding

  • Request approval and payment to continue

  • These items are non-refundable once the repair has started, as they are used during the process and not part of the repair fee itself

Thermal Pad Replacement:
If thermal pads need to be replaced during the repair:

• We will notify you during the diagnostic or repair process

• You will only be charged for the cost of the thermal pads (parts only)

• Labor for thermal pad installation is included as part of the GPU repair service

 

Last updated: July 20, 2025