Prime Tech Support Technician performing an iMac Diagnostic where he examines in detail all the hardware and software aspect of the device to ensure an accurate repair afterwards.

iMac Repair Diagnostic

  • Same Day Repairs
  • 30/90 Days warranty
  • Enviromentally Friendly
  • Secure payments
  • 4.8 Star reviews
Regular price $80.00
This price is for the diagnostic only (non-refundable), and It will be applied to the final cost of the service.

The iMac diagnostic service is an assessment process to identify the root cause of any hardware or software issues affecting your iMac. During the diagnostic service, a technician will thoroughly examine the iMac's hardware components, such as the motherboard, processor, hard drive, RAM, and other parts to identify any potential problems that may be causing the issue.

The diagnostic service also includes testing the iMac software components, such as the operating system and installed programs, to identify any conflicts or errors that may be causing the issue.

Once the diagnostic assessment is complete, the technician will provide a detailed report of their findings, including any identified issues and recommended solutions. We will also provide an estimated cost for any necessary repairs, replacements, or upgrades to resolve the identified issues.

Some of the common iMac issues that our diagnostic service can help identify and fix include:

  1. Intermittent freezing, Sudden and repeated shutdowns
  2. Failure to boot up, Power On Issues
  3. Blank Screen, nothing appears on the screen
  4. Overheating
  5. Wi-Fi connectivity issues
  6. Slow performance and freezing
  7. Unresponsive applications
  8. Data loss and missing backups
  9. Audio or video issues
  10. External devices not connecting properly 

The iMac diagnostic service is an important first step in identifying and resolving any issues with your iMac and can help prevent further damage or data loss.

iMac Repair Diagnostic FAQs

The diagnostic is so that when we look at your unit. We can provide you a comprehensive summary of the primary and secondary issues or suggestions that may pop up during the diagnosis.

We have an estimated time from 1 to 4 hours deppending on the issue. Once we receive the unit it will go into our Diagnostic Queue and it will be diagnose in the order it was received. If you would like a RUSH service so we can diagnose the unit while you wait do not forget to select the option when checking out.

You may need an iMac diagnostic service if your computer is running slow, crashing frequently, or showing other signs of performance issues. It can also be useful if you are experiencing hardware problems or if you want to optimize your computer's performance.

The iMac diagnostic service typically covers hardware and software issues, including checking for viruses and malware, assessing system performance, identifying hardware issues, and making recommendations for improving performance.

Before getting an iMac diagnostic service, you should back up your important data, and take note of any error messages or symptoms you are experiencing.

You can diagnose some issues on your own using built-in diagnostic tools or third-party software, but some issues may require specialized knowledge and equipment that only a professional technician has.

After the iMac diagnostic service, you should receive a report detailing the issues identified and any recommended solutions or repairs. You may also receive a quote for any necessary repairs or upgrades.

Software warranty is 30 days and Hardware warranty is 90 days from pick up/delivery.

Our iMac Repair Diagnostic Process

Number one of prime tech support repair process where the customer book the desired repair service from our website, the prime team generates them a ticket to process their request, and subsequently diagnose and gives a quote to the customer.

Diagnostic & Quote

The first step of the process is crucial. We accurately diagnose the issue in your device and provide a quote.

Number two of the prime tech support repair process the prime team proceeds to fix and repair every single issue found on the diagnosis so the customer can get back to using his device in no time.


We fix and repair every single issue found in the diagnosis to get your device back in working order.

Number three of the prime tech support repair process, the prime team runs a quality assurance to make sure your computer is in prime working condition after the repair process. Once this has been done, the computer device is ready to be picked up.

QA & Pick up

With our Quality Assurance, we make sure your service is done right the first time.

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