Why do we perform a Laptop Diagnostic?
At Prime Tech Support, we begin every laptop repair service with an extensive assessment process to identify the root cause of any software or hardware issues affecting your device.
During the diagnostic service, our experienced technicians thoroughly examine your laptop's hardware components, including the logic board, processor, hard drive, RAM, keyboard, trackpad, and other parts, to detect any potential problems that may be causing the issue.
We also perform testing on your laptop's software components, such as the operating system and installed programs, to detect any conflicts or errors that may be causing the issue.
After completing the diagnostic assessment, our technician will provide a detailed report of their findings, including any identified issues and recommended solutions. We will also provide an estimated cost for any necessary repairs, replacements, or upgrades to resolve the identified issues.
Our aim is to provide transparent and reliable pricing for all the services you need to get your laptop working back to normal in no time. Trust us to deliver efficient and reliable laptop repair services tailored to your needs.
Common Laptop issues we fix in our store or your location
Some of the common laptop issues that our diagnostic service can help identify and fix include:
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Intermittent freezing, Sudden and repeated shutdowns
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Failure to boot up, Power On Issues
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Blank Screen, nothing appears on the screen.
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Blue Screens
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Dead Computers or DOA (Dead on Arrival)
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Misbehaving keyboard and trackpad
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Overheating and fan noises
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Wi-Fi connectivity issues
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Bluetooth issues
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Battery not charging
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Slow performance and freezing
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Unresponsive applications
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Data loss and missing backups
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Laptop Synchronization with Microsoft Accounts
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Laptop Software Configuration and Troubleshooting
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Audio, video, and power jack issues
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External devices not connecting properly
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Laptop Data Recovery
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Liquid Damage (Water, Juice, Beer, Milk, etc)
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Physical damage
The Laptop diagnostic service is an important first step in identifying and resolving any issues with your Laptop and can help prevent further damage or data loss.
Our Laptop Repair Diagnostic service includes:
Step #1: Diagnostic of your Laptop
At Prime Tech Support, we diagnose and identify issues that are preventing your laptop from functioning correctly. Whether your unit is not turning on, booting slowly, experiencing double typing, slow performance, or battery not charging, we will perform a comprehensive diagnostic assessment to provide a quote for the necessary repairs. Our goal is to get your laptop working back to normal as quickly and efficiently as possible.
We offer a detailed quote for the necessary repairs and parts needed to restore your laptop's functionality. Since every laptop repair is unique, we emphasize the importance of diagnostic assessments to identify the root cause of the issue accurately. We charge a diagnostic fee that applies to the final cost of the repair, but please note that this fee is non-refundable. Trust us to provide transparent and reliable pricing for all the services you need.
Step #2: Repair your Laptop
At Prime Tech Support, we only repair the specific issue(s) that we quoted and approved by the customer for their laptop. Once the repairs are complete, we transfer the unit to our quality assurance department for testing to ensure it's functioning correctly.
Step #3: Quality Assurance
At Prime Tech Support, we prioritize the quality of our laptop repair services to ensure that your device is functioning correctly. We understand the importance of having your laptop working at its maximum level, and our dedicated team of experienced technicians is here to help.
We use only the highest quality parts for repairs to ensure the longevity and reliability of your device. Our technicians are experts in quickly and efficiently repairing laptops, ensuring that you receive a fully functional device in no time. Trust us to provide reliable and efficient laptop repair services tailored to your needs.
Laptop Repair Diagnostic FAQs
The diagnostic is so that when we look at your unit. We can provide you a comprehensive summary of the primary and secondary issues or suggestions that may pop up during the diagnosis.
We have an estimated time from 1 to 4 hours deppending on the issue. Once we receive the unit it will go into our Diagnostic Queue and it will be diagnose in the order it was received. If you would like a RUSH service so we can diagnose the unit while you wait do not forget to select the option when checking out.
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Use this text to answer questions in as much detail as possible for your customers.
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Software warranty is 30 days and Hardware warranty is 90 days from pick up/delivery.
Our Laptop Repair Diagnostic Process
Diagnostic & Quote
The first step of the process is crucial. We accurately diagnose the issue in your device and provide a quote for the repair.
Repair
We fix, repair & service every single issue found in the diagnosis to get your device back in working order.
QA & Pick up
With our Quality Assurance, we make sure your service is done right the first time to get back to work in no time!
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