Laptop Repair Diagnostic

  • Same Day Repairs
  • 30/90 Days warranty
  • Enviromentally Friendly
  • Secure payments
  • 4.8 Star reviews
Regular price $80.00
This price is for the diagnostic only (non-refundable), and It will be applied to the final cost of the service.

Why do we perform a Laptop Diagnostic?

At Prime Tech Support, we begin every laptop repair service with an extensive assessment process to identify the root cause of any software or hardware issues affecting your device.

During the diagnostic service, our experienced technicians thoroughly examine your laptop's hardware components, including the logic board, processor, hard drive, RAM, keyboard, trackpad, and other parts, to detect any potential problems that may be causing the issue.

We also perform testing on your laptop's software components, such as the operating system and installed programs, to detect any conflicts or errors that may be causing the issue.

After completing the diagnostic assessment, our technician will provide a detailed report of their findings, including any identified issues and recommended solutions. We will also provide an estimated cost for any necessary repairs, replacements, or upgrades to resolve the identified issues.

Our aim is to provide transparent and reliable pricing for all the services you need to get your laptop working back to normal in no time. Trust us to deliver efficient and reliable laptop repair services tailored to your needs.

Common Laptop issues we fix in our store or your location

Some of the common laptop issues that our diagnostic service can help identify and fix include:

  1. Intermittent freezing, Sudden and repeated shutdowns

  2. Failure to boot up, Power On Issues

  3. Blank Screen, nothing appears on the screen. 

  4. Blue Screens

  5. Dead Computers or DOA (Dead on Arrival)

  6. Misbehaving keyboard and trackpad

  7. Overheating and fan noises

  8. Wi-Fi connectivity issues

  9. Bluetooth issues 

  10. Battery not charging 

  11. Slow performance and freezing

  12. Unresponsive applications

  13. Data loss and missing backups

  14. Laptop Synchronization with Microsoft Accounts

  15. Laptop Software Configuration and Troubleshooting

  16. Audio, video, and power jack issues

  17. External devices not connecting properly 

  18. Laptop Data Recovery

  19. Liquid Damage (Water, Juice, Beer, Milk, etc)

  20. Physical damage

The Laptop diagnostic service is an important first step in identifying and resolving any issues with your Laptop and can help prevent further damage or data loss.

Our Laptop Repair Diagnostic service includes:

Step #1: Diagnostic of your Laptop

At Prime Tech Support, we diagnose and identify issues that are preventing your laptop from functioning correctly. Whether your unit is not turning on, booting slowly, experiencing double typing, slow performance, or battery not charging, we will perform a comprehensive diagnostic assessment to provide a quote for the necessary repairs. Our goal is to get your laptop working back to normal as quickly and efficiently as possible.

We offer a detailed quote for the necessary repairs and parts needed to restore your laptop's functionality. Since every laptop repair is unique, we emphasize the importance of diagnostic assessments to identify the root cause of the issue accurately. We charge a diagnostic fee that applies to the final cost of the repair, but please note that this fee is non-refundable. Trust us to provide transparent and reliable pricing for all the services you need.

Step #2: Repair your Laptop

At Prime Tech Support, we only repair the specific issue(s) that we quoted and approved by the customer for their laptop. Once the repairs are complete, we transfer the unit to our quality assurance department for testing to ensure it's functioning correctly.

Step #3: Quality Assurance 

At Prime Tech Support, we prioritize the quality of our laptop repair services to ensure that your device is functioning correctly. We understand the importance of having your laptop working at its maximum level, and our dedicated team of experienced technicians is here to help.

We use only the highest quality parts for repairs to ensure the longevity and reliability of your device. Our technicians are experts in quickly and efficiently repairing laptops, ensuring that you receive a fully functional device in no time. Trust us to provide reliable and efficient laptop repair services tailored to your needs.

Laptop Repair Diagnostic FAQs

The diagnostic is so that when we look at your unit. We can provide you a comprehensive summary of the primary and secondary issues or suggestions that may pop up during the diagnosis.

We have an estimated time from 1 to 4 hours deppending on the issue. Once we receive the unit it will go into our Diagnostic Queue and it will be diagnose in the order it was received. If you would like a RUSH service so we can diagnose the unit while you wait do not forget to select the option when checking out.

You may need a laptop diagnostic service if your computer is running slow, crashing frequently, or showing other signs of performance issues. It can also be useful if you are experiencing hardware problems or if you want to optimize your computer's performance.

The laptop diagnostic service typically covers hardware and software issues, including checking for viruses and malware, assessing system performance, identifying hardware issues, and making recommendations for improving performance.

Before getting a laptop diagnostic service, you should back up your important data, and take note of any error messages or symptoms you are experiencing.

You can diagnose some issues on your own using built-in diagnostic tools or third-party software, but some issues may require specialized knowledge and equipment that only a professional technician has.

After the laptop diagnostic service, you should receive a report detailing the issues identified and any recommended solutions or repairs. You may also receive a quote for any necessary repairs or upgrades.

Software warranty is 30 days and Hardware warranty is 90 days from pick up/delivery.

Our Laptop Repair Diagnostic Process

Number one of prime tech support repair process where the customer book the desired repair service from our website, the prime team generates them a ticket to process their request, and subsequently diagnose and gives a quote to the customer.

Diagnostic & Quote

The first step of the process is crucial. We accurately diagnose the issue in your device and provide a quote for the repair.

Number two of the prime tech support repair process the prime team proceeds to fix and repair every single issue found on the diagnosis so the customer can get back to using his device in no time.


We fix, repair & service every single issue found in the diagnosis to get your device back in working order.

Number three of the prime tech support repair process, the prime team runs a quality assurance to make sure your computer is in prime working condition after the repair process. Once this has been done, the computer device is ready to be picked up.

QA & Pick up

With our Quality Assurance, we make sure your service is done right the first time to get back to work in no time!

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